Privacy Policy

Privacy Policy

 

PRIVACY POLICY

PRIVACY POLICY

PRIVACY STATEMENT

 

 

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

 

SECTION 2 - CONSENT

 

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

 

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at kellyyang158@gmail.com

 

SECTION 3 - DISCLOSURE

 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 - SHOPIFY

 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

 

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

SECTION 5 - THIRD-PARTY SERVICES

 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 7 - COOKIES

 

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

 

 

SECTION 8 - AGE OF CONSENT

 

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at kellyyang158@gmail.com

Ordering & Payment

Is this e-bike street legal in my area?

Our e-bikes are designed for off-road or private property use unless otherwise stated. Regulations vary by state and country. Please check your local laws regarding speed, power, and road use before riding.

Who is this bike best suited for?

This bike is ideal for experienced riders looking for high performance, speed, and torque. It may not be suitable for beginners or riders unfamiliar with powerful electric bikes.

Do I need a license or registration to ride this bike?

Requirements vary by location. In some areas, high-speed or high-power e-bikes may require registration, insurance, or a license. Please consult local regulations.

Are taxes or duties included in the price?

E-bikes are shipped tax-free with free shipping. Accessories may be subject to a 10% tax, depending on the destination.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), as well as supported installment payment providers shown at checkout.

Is my payment secure?

Yes. All payments are processed through encrypted and PCI-compliant payment gateways. We never store your full card details.

Can I cancel or change my order after payment?

Orders can only be modified or canceled before shipment. Once the bike has shipped, cancellation is no longer possible.

Do you confirm orders before shipping?

Yes. For high-value orders, we may contact you by email or SMS to confirm purchase details before shipment to prevent fraud and ensure order accuracy.

After-Sales & Warranty

What is considered “normal wear and tear”?

Items such as brake pads, tires, chains, and bearings are considered wear-and-tear parts and are not covered under warranty unless defective upon arrival.

Does the warranty cover accidental damage?

No. Damage caused by crashes, misuse, water immersion, improper installation, or unauthorized modifications is not covered under warranty.

Can I return the bike after riding it?

Due to the nature of the product, used e-bikes are not eligible for free returns. Please inspect all specifications carefully before riding.

What if I don’t know how to assemble or maintain the bike?

We provide installation guides and video tutorials. Basic mechanical knowledge is recommended. Improper assembly may cause damage or safety risks.

Are modifications allowed?

Any third-party or self-modifications are done at the rider’s own risk and may void the warranty.

What happens if the bike gets damaged during riding?

High-performance e-bikes involve higher speeds and risks. Riders are responsible for safe operation and proper protective gear. Damage caused during riding is not considered a manufacturing defect.

How do I contact after-sales support?

You can reach our support team via email atkellyyang158@gmail.com. Please include your order number, photos or videos of the issue, and a brief description to help us assist you efficiently.

What should I do if there is a dispute or payment issue?

We encourage customers to contact us directly first. Our support team is committed to resolving issues fairly and professionally.